February 1, 2023


Epicurean Science & Tech

SharpenCX Releases Holistic Artificial Intelligence (AI) System

2 min read

SharpenCX’s AI System allows end users with a suite of tools, helping agents to be far more economical, empowering administrators to come to be superior leaders, and earning simply call facilities more proactive

INDIANAPOLIS, June 8, 2022 /PRNewswire-PRWeb/ — SharpenCX introduced the first holistic AI platform in the CCaaS/UCaaS field. The AI system delivers buyers with remarkable adaptability to build bots that are easily implemented through reduced code/no-code by SharpenCX or its husband or wife neighborhood. Sharpen’s AI equipment create a 360 diploma experience for simply call centers by:

  • Precision-routing customers to the correct agent before they hit the queue

  • Checking interactions stay on the call, and suggesting coaching moments for supervisors

  • Delivering historical facts evaluation on interactions and presenting trending details for management at crucial times.

SharpenCX is on the forefront of innovation in the sector. When the field is trending in direction of tools to make agents function quicker and extra effectively, SharpenCX has also developed an environment that can make the complete contact center operation a lot more effective and proactive, foremost to obvious ROI.

“Whilst other distributors like 59 aim on certain tools, these types of as Agent Assist, Sharpen has concentrated on constructing an complete AI natural environment,” says Ric Kosiba, Main Knowledge Scientist at SharpenCX. “We’re giving enterprises the resources they need to consider treatment of their customers right before they even strike the queue, and to understand how they can travel additional performance in their connect with centre operation from just about every interaction. This is radically distinct from our rivals.”

By turning on SharpenCX’s AI platform, Xyngular has witnessed important impacts in its call centre. “[Bots] assisted us reduce fees from our earlier chatbot as nicely as permit 90% of interactions to be self-company and by no means move to a live agent,” said Jordan Cotterell, Senior Manager of Member Services. “This provides the purchaser the rapid company they need to have even though permitting our staff to focus on the additional sophisticated or escalated conditions.”

To find out a lot more about the SharpenCX’s AI system, simply click listed here.

About SharpenCX
Sharpen provides unified contact middle software that empowers agents to provide engaging purchaser encounters with an all-in-one particular, customizable system. SharpenCX is shaking up the CCaaS/UCaaS room with its holistic subsequent-gen, AI system and agent-first strategy. For a lot more details, take a look at http://www.sharpencx.com.

Media Contact

Olivia Martinez, SharpenCX, (855) 249-3357, [email protected]

Mike Becce, MRB Public Relations, 732-78-1100, [email protected]

Source SharpenCX

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